Frequently Asked Questions
Welcome to our Frequently Asked Questions page! Here you'll find information about shopping for window treatments, along with instructions about how to use our site.
How do I contact you?
You can contact us by phone at 13 16 13 or chat with us.
You can also email us:
Do you ship catalogues or brochures?
We do not currently ship catalogues or brochures. We work hard to ensure that all the information for our products is available on our site, including measuring instructions, installation instructions, color charts and care/warranty information.
Are the colours for your products accurate?
Although we do our best to make sure that the colors printed on our site are accurate, actual colors may vary due to subtle color differences and textures that may not be fully appreciated on some monitors and/or display cards.
How does payment work?
To view more about how payment works on Vistablinds.com.au, please visit our order policies page.
Is my information secure?
Ordering Blinds and Shades
How do I measure my windows?
It's easy! View our measuring guides.
I'm not sure about installing my own blinds. Can you help me?
Absolutely. Using the installation instructions found on our Web site and included along with your order and a few simple hand tools, you should easily be able to install all of the products we carry.
However, if you have a problem installing any of our products, our customer service department is full of experts that can point you in the right direction. If you don't feel comfortable installing them yourself, then use our professional measuring and installation services!
After Your Order
How fast will I get my order?
We try to make sure you get your order as fast as possible. However, because our products are all custom made, there is a manufacturing time associated with every order. After the manufacturer completes it, the shipping time will vary, based on where the manufacturer is located. If they are located out of the country, your shipment could take a few weeks before it reaches your front door.
When you're ordering, be sure to look at the manufacturing and shipping time in your shopping cart. You can also choose the express option to speed your order through the manufacturing process, but you won't be able to make any changes to your order once it's submitted. View our order policies page for more information about changing/cancelling orders.
Is shipping free?
Free shipping for orders over $299.
Can I check my order's status?
Use our Order Tracking page! You can also call customer service to learn more about the status of your order. Be sure to have your order number on hand!
What if one of my shutters & awnings breaks?
Visit our order policies page to learn more about our warranty information.
Visit our troubleshooting page for tips and videos on how to repair your blinds.